Our Returns Policy
Sales from this web site to individuals (not businesses) are covered by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, which protect you by providing a 14 day 'cooling off' period after the product has been delivered.
It is only when we have dispatched the goods to you that we have a binding contract. We have the right to refuse at our discretion to supply any goods ordered and refund any payment made.
Should you wish to cancel an order you have the right to receive a refund within 14 days of returning the goods. Refunds will be made via the same payment method initially used to pay for the goods.
The goods/packaging must be unmarked and free from blemishes and returned in a saleable condition. The idea is that you get to see the items as you would do in a retail shop, not that you can use them for a trial period.
Products that have been specially ordered, adapted or customised for you cannot be returned. This includes all rubber gaskets.
Any accompanying products ordered specifically for use with the product must be returned at the same time.
We strive to supply goods in excellent condition. We will repair or replace (for free) any item found defective or damaged before delivery. This is in addition to our product warranty.
Simply Request A Returns Code If You Wish To Return An Item
The regulations say that you have a legal right to a form to cancel with, so if you want this, please ask for one, but you don't need to! If you do wish to cancel or return an order you must contact us and obtain a Returns Authorisation code within 14 days commencing the day after receipt of the goods. After 14 days orders cannot be cancelled. You have a further 14 days to send the goods back. If you return an item without this code clearly marked on the packaging we cannot replace it or refund any money. Please pack the relevant items securely, write your personalised return authorisation code on the outside of the parcel and send it to us.
The Customer will be responsible for the safe return of the goods. Goods must be returned 'as new' or in the same condition that they were received. There should be no damage, all parts, items should be returned, all packaging must be included and the packaging must not be defaced in any manner.
We do not cover the cost of returning items to us, unless faulty or incorrectly picked goods were supplied (postage costs refunded up to the cost of 1st Class Royal Mail Signed For).
We cannot accept return of products which are damaged after delivery.
We pride ourselves on only supplying top quality Hardware and ancillary parts. We are therefore able to offer a 12 month warranty on all products.
Products must be used as intended and installed correctly. Failure due to incorrect installation or excessive force is not covered.
The warranty is non-transferable between persons or property.
The warranty covers the repair or replacement (at our discretion) of a product not a refund, unless returned within our 14 day returns period. We must be in possession of the product in question before a repair, replacement or refund can be undertaken.
Where a product is covered under warranty we'll cover postage costs involved (up to the cost of 1st Class Signed For with Royal Mail).
We cannot be held responsible for faulty items lost in transit to us.
If an exact replacement is no longer available we'll upgrade the replacement to a current similar product without monetary exchange. This is limited to faulty items only, we cannot replace other items purchased at the same time unless they're also faulty.