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My front door lock broke irreparably on Sunday. I did a quick search on Google, and found your website. On your website, I found out how to identify the manufacturer of my particular door lock, and also learnt how to differentiate between lock types and measurements. Using this, I quickly established which part I required.
I raised a customer service note which was answered very quickly on Monday morning. I ordered the part at 11:40 on Monday morning, and received a phone call shortly after confirming which part was required. The package arrived at my home at 7:40am today (Tuesday).